Cancellation and rescheduling policy
Clients wishing to cancel or change an appointment are requested to give sufficient notice. If you do not provide at least 24 hours’ notice or do not attend a booked appointment, we reserve the right to charge a cancellation fee of 50% of the treatment cost. Appointments will therefore require a deposit whose value will vary depending on the chosen treatment. This will be deducted from the bill on departure. This is transferable if 24 hours’ notice of cancellation or amendment is given.
Please arrive on time for your appointment. Unfortunately, arriving too late to perform a service will result in full charges. Although we will always do our best to perform the most complete treatment possible in the time remaining, we reserve the right to amend your treatment due to time limitations if you are late. Each session will be finished on time as a courtesy to the next client. We recommend that you arrive 10 minutes early for your treatment, this will give you plenty of time to check in, use the restroom, fill out any necessary forms and have a conversation about the treatment to be performed.
Please note that by booking an appointment you are accepting the conditions of our cancellation and rescheduling policy. We really appreciate your business and hope you have a positive experience booking with us. If you have any questions or concerns, please call us at 0739 958 7558.